Accessible Information Standard
Provide’s website was constructed to guidelines recommended by NHS England’s Accessible Information Standard and the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI). We make every effort to make sure it can be easily accessed by all.
What is the Accessible Information Standard?
The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.
What is required under the standard?
All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do five things:
- Ask people if they have any information or communication needs, and find out how to meet their needs.
- Record those needs clearly and in a set way.
- Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
- Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
How to request our online/printed materials in a different format?
If you require a resource or material in an alternate format for example braille, audio, large print or another language, please contact our Customer Service Team on: 0300 303 9951 / 0300 303 9952 or by email at provide.customerservices@nhs.net
Translation/Interpreter requests
If you require an interpreter at an appointment, please let your healthcare professional know and they will arrange whether a face to face interpreter or telephone interpreter is required.
Communication
If you would like to be communicated with in a certain way for example, verbally, written or via text message or email then please let your healthcare professional know and they will arrange the most suitable method of communication for you.
Accessibility help with operating systems and browsers
Modern web browsers can easily be configured to allow users to set-up their equipment to support their individual needs. Instructions vary according to the operating system and web browser (EG Internet Explorer, Safari, Firefox or Google Chrome). Please see below for a list of accessibility help for some of the most common operating systems and browsers:
Adobe Portable Document Format (PDF) files
Some documents on our site may be in Adobe Portable Document Format. Adobe PDF documents allow us to provide you with reports, leaflets and other materials that maintain the attractive formatting and graphic images of the printed version without the time and cost of re-formatting as individual web pages.
To view Adobe PDF files
To open PDF documents, you will need to have Adobe Reader software installed on your computer. Download free Adobe Reader software.
Accessibility tools for Adobe PDFs: Adobe have developed a number of ways to make PDF files accessible to those using screen readers. For more information, visit their Adobe accessibility page.
Accessibility Statement for Essex Wellbeing Service
This accessibility statement applies to https://www.essexwellbeingservice.co.uk/
This website is run by Priority Digital Health Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Progress bar on the assessment form does not have a clear label
- Navigation is not always marked with a navigation landmark
- Article landmarks are used for some links which may be confusing
- Heading within the menu are sometimes skipped
- Bold is used to emphasize text rather than strong making it difficult to identify important text
- Form labels are not always connected to input on the assessment form
- The assessment form requires either phone number or email, but it does not inform you of this until you pass these inputs
- The assessment form has no autocomplete attributes
- Call us link cannot be identified as a link, not even by colour
- The combination of orange and white means many links and menu items have low contrast making them difficult to see
- When increasing font-size to 200%, text overflows containers and is obscured by other elements making it impossible to read
- When zooming in to 400% the cookie banner overflows the viewport
- Unselected radio buttons on the assessment form have low contrast with the background
- The cookie compliance tool, form radio buttons and quote carousel cannot be fully controlled with a keyboard
- The carousel on the homepage cannot be paused or stopped
- There is no way to skip past repeated content
- Page titles are generic and give no information specific to the page
- Some page links have the same text but operate in different ways, links in the menu may expand to display submenu’s rather than providing navigation
- Focus styles across the site are difficult or impossible to see
- The assessment form does not provide clear ways to overcome errors
- The assessment form has empty labels and labels not correctly connected to form elements
- The assessment form does no provide status messages to those who rely on assistive technologies
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: provide.customerservices@nhs.net.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us: https://www.essexwellbeingservice.co.uk/contact.
Technical information about this website’s accessibility
Essex County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Form progress information has no alternative label or information. This fails WCAG 2.1 success Criterion 1.1.1 (Non-text content).
- Landmarks, headings, bold text and form labels are implemented incorrectly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
- Form information is presented to the users in an illogical order. This fails WCAG 2.1 success criterion 1.3.2 (Meaningful sequence).
- Form inputs have no autocomplete attributes making it difficult for some users to complete forms. This fails WCAG 2.1 success criterion 1.3.5 (Identify input purpose).
- Some links are not distinguished from ordinary text content. This fails WCAG 2.1 success criterion 1.4.1 (Use of colour).
- Many links across the site have low contrast with the background colour. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (Minimum)).
- Resizing text causes content to overlap and makes it difficult to read. This fails WVAG 2.1 success criterion 1.4.4 (Resize text).
- When zooming in the cookie banner is obscured so it is difficult to operate. This fails WCA G2.1 success criterion 1.4.10 (Reflow).
- Radio buttons on the assessment form have low contrast making them difficult to see. This fails WCAG 2.1 success criterion 1.4.11 (Non-text contrast).
- Radio buttons, carousels and cookie compliance cannot be controlled with a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).
- The carousel cannot be stopped, paused or hidden. This fails WCAG 2.1 success criterion (Pause, Stop, Hide).
- There is no way to skip past repeated page content. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks).
- Page titles across the site are the same on every page making it difficult what page you are on. This fails WCAG 2.1 success criterion 2.4.2 (Page titled).
- Some links have the same text but act differently. This fails WCAG 2.1 success criterion 2.4.4 (Link purpose (In context)).
- Focus style across the site are non-existent or difficult to see. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).
- The assessment form does no give you clear ways to overcome input errors. This fails WCAG 2.1 success criterion 3.3.3 (Error suggestion).
- Form labels are sometimes not connected or empty making it difficult to identify the purpose of the input. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).
- Error messages on the form are not read out to the user via a screen reader. This fails WCAG 2.1 success criterion 4.1.3 (Status messages).
Content that’s not within the scope of the accessibility regulations: Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 19 May 2022. It was last reviewed on 19 May 2022.
This website was last tested on 19 May 2022. The test was carried out by Essex County Council.
